Privacy Policy
MODERNA LIVING is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order with us.
1. Who We Are
MODERNA LIVING is a trading name of MODERNA LIVING LTD.
Company Number: 16913316
If you have any questions regarding this policy or your personal data, please contact us using the details at the bottom of this page.
2. Information We Collect
We may collect and process the following information:
Personal Information
Name
Email address
Phone number
Billing and delivery address
Order Information
Products purchased
Order history
Transaction details
Technical Information
IP address
Browser type
Device information
Pages visited and browsing behaviour
Payment Information
Payment information is processed securely through third-party payment providers. We do not store full card details on our servers.
3. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Provide delivery updates and customer support
- Communicate regarding purchases or enquiries
- Improve our website and services
- Prevent fraud and maintain website security
- Comply with legal obligations
- Send marketing communications where consent has been provided
4. Legal Basis for Processing
We process personal information where necessary to:
- Fulfil a contract with you
- Comply with legal obligations
- Pursue legitimate business interests
- Provide marketing communications where consent has been given
5. Sharing Your Information
We only share information where necessary to operate our business and fulfil customer orders.
This may include:
- Shopify and ecommerce service providers
- Payment processors
- Delivery and courier partners
- Analytics and marketing platforms
- Customer support and communication providers
We do not sell your personal information.
6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, analyse website traffic, and support marketing activity.
These may include cookies from:
- Shopify
- Google Analytics
- Google Ads
- Meta/Facebook
- Other ecommerce or analytics providers
You can manage cookies through your browser settings. Some website features may not function correctly if cookies are disabled.
7. Marketing Communications
If you opt in, we may send you marketing emails regarding products, offers, or updates.
You can unsubscribe at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
8. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide products and services
- Comply with legal and accounting obligations
- Resolve disputes
- Maintain business records
9. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to certain processing activities
- Request transfer of your data
- Withdraw marketing consent at any time
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
10. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, or disclosure.
11. International Data Transfers
Some third-party service providers may process data outside the United Kingdom. Where this occurs, appropriate safeguards are used to help protect your information.
12. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
14. Contact Us
Email: hello@modernaliving.co.uk
Phone: 01924 500081
Address: Unit 2 Holme Street, Liversedge, WF15 6JF