Terms of service
1. Overview
This website is operated by MODERNA LIVING LTD, Company No. 16913316. Throughout the site, the terms “we”, “us” and “our” refer to MODERNA LIVING LTD.
By accessing our website or purchasing from us, you agree to be bound by these Terms of Service.
These terms apply to all users of the website, including browsers, customers, merchants, and contributors of content.
2. Orders & Acceptance
All orders placed through our website are subject to acceptance and availability.
We reserve the right to refuse, limit, or cancel orders where necessary, including where products are unavailable, pricing errors occur, or fraud is suspected.
Once your order has been placed, you will receive an order confirmation email. Acceptance of your order occurs once the item has been dispatched.
3. Pricing & Payments
All prices displayed on our website are listed in GBP (£) and include VAT where applicable.
We reserve the right to update pricing, product information, or availability at any time without prior notice.
Payment must be made in full at the time of purchase using approved payment methods available at checkout.
4. Delivery
Estimated delivery times are displayed on product pages and within our Delivery Policy.
Delivery times are estimates only and may vary due to stock availability, courier delays, weather conditions, or other factors outside our control.
Additional delivery charges for certain locations, including remote or offshore areas, will be shown at checkout where applicable.
5. Returns & Refunds
Our Returns & Refund Policy forms part of these Terms of Service.
Customers may contact us regarding eligible returns within 30 days of delivery, subject to our Returns & Refund Policy.
Custom-made or bespoke products may not be eligible for cancellation or change-of-mind returns once production has commenced.
Returned items should be returned in a clean and resaleable condition.
If protective packaging has been removed or the product has been handled beyond reasonable inspection, deductions may apply where appropriate.
Custom-made or bespoke products are non-returnable unless faulty or damaged upon arrival.
Orders for bespoke or made-to-order products may not be cancelled once production has commenced.
6. Product Information
We aim to ensure that all product descriptions, images, dimensions, colours, and specifications are accurate.
However, slight variations may occur due to manufacturing tolerances, lighting, screen settings, or material differences.
7. Warranty
Selected MODERNA LIVING products include a 5-year warranty against manufacturing defects under normal domestic use.
Full warranty details, exclusions, and claim procedures are outlined within our Warranty Policy.
8. Liability
Nothing within these Terms excludes or limits liability where it would be unlawful to do so under applicable consumer laws.
To the fullest extent permitted by law, MODERNA LIVING LTD shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.
Our total liability relating to any order shall not exceed the amount paid for the relevant product.
9. Intellectual Property
All content on this website, including text, graphics, logos, product images, and branding, is the property of MODERNA LIVING LTD or its licensors and may not be reproduced or used without permission.
10. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time.
Changes will become effective immediately upon publication on this page.
11. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Email: hello@modernaliving.co.uk
Phone: 01924 500081
Address: Unit 2 Holme Street, Liversedge, WF15 6JF
These Terms of Service do not affect your statutory consumer rights.