Shipping policy

Last updated: 22 June 2026

MODERNA LIVING is a trading name of MODERNA LIVING LTD, registered in the United Kingdom.

All MODERNA LIVING products are bespoke, handmade, and made to order based on the selections you make at checkout. This may include your chosen size, fabric, colour, layout, storage option, finish, configuration, mattress, headboard design, or other custom specifications.

Important: Delivery estimates begin from the date of dispatch, not from the date your order is placed. As every item is made to order, production times may vary.

This policy does not affect your statutory rights.

1. Delivery Areas

We currently deliver throughout the UK Mainland.

Delivery to Northern Ireland, remote areas, offshore locations, and selected postcodes may be available for an additional charge. Any applicable delivery charge will be displayed at checkout before payment is completed.

2. Delivery Options & Costs

UK Mainland – Standard Delivery

  • Cost: Free
  • Estimated Delivery: 6–9 business days from dispatch
  • Service: Courier or specialist furniture delivery network

UK Mainland – Express Delivery

  • Cost: £50
  • Estimated Delivery: 1–3 business days from dispatch
  • Availability: Selected products and eligible UK Mainland postcodes only

Northern Ireland

  • Cost: £65
  • Estimated Delivery: 6–12 business days from dispatch

Remote & Offshore Locations

Delivery to remote or offshore locations may take longer and may incur an additional delivery charge. Any extra cost will be shown at checkout before your order is confirmed.

3. Bespoke & Made-to-Order Products

Every MODERNA LIVING product is made specifically to your order.

Your chosen specifications may include:

  • Size
  • Fabric
  • Colour
  • Storage option
  • Layout
  • Finish
  • Configuration
  • Mattress choice
  • Headboard design
  • Other selected product options

As each product is handcrafted to your specifications, production times may vary depending on the item ordered and your selected options.

4. Production & Dispatch Times

Since every product is made to order, production times depend on factors including:

  • Product type
  • Selected specifications
  • Current production workload
  • Material availability
  • Delivery location

Please note that delivery estimates begin after dispatch, not from the date your order is placed.

Once your order has been dispatched, we will provide tracking or delivery updates where available. Our courier or delivery team may contact you to arrange or confirm your delivery.

5. Order Processing

Orders placed before 12:00 pm (Monday–Friday) are normally processed on the same working day.

Orders placed after 12:00 pm, on weekends, or on bank holidays will usually be processed on the next working day.

Once your order has been accepted and production has begun, changes to your selected specifications may no longer be possible.

If you notice an error in your order, please contact us immediately at hello@modernaliving.co.uk.

6. Delivery Access Requirements

Customers are responsible for ensuring:

  • The delivery address and contact details are correct.
  • Suitable access is available at the property.
  • Doorways, staircases, hallways, lifts, and access routes are large enough for the item.
  • The product dimensions are suitable for the intended room.
  • Someone is available to receive the delivery where required.
  • Any parking restrictions, permits, concierge requirements, or building access arrangements are communicated in advance.

If delivery cannot be completed due to incorrect information, restricted access, missed delivery, or no one being available, a re-delivery or collection charge may apply.

If the product cannot fit into your property due to access limitations, this will not be considered a product fault. Any associated return, storage, cancellation, or re-delivery costs may be the customer's responsibility.

7. Packaging & Assembly

All products are securely packaged to protect them during transport.

Some items may arrive flat-packed, unless otherwise stated on the product page.

Assembly services may be available as an optional paid service where specified.

Before assembly, please check:

  • All parts
  • Product dimensions
  • Fabric
  • Colour
  • Finish

We recommend keeping the original packaging until you are completely satisfied with your purchase.

8. Damaged, Missing, Faulty or Incorrect Items

Please inspect your order as soon as it is delivered.

If your order arrives damaged, faulty, incomplete, or incorrect, please contact us within 48 hours of delivery where possible.

Please provide:

  • Order number
  • Full name and contact details
  • Description of the issue
  • Clear photographs of the product
  • Clear photographs of the packaging
  • Photos of labels or affected areas

After reviewing your claim, we will arrange an appropriate resolution where necessary. This may include:

  • Replacement parts
  • Product repair
  • Replacement item
  • Collection
  • Refund

If the issue is confirmed to be damage on arrival, a fault, an incorrect item, or an item not as described, collection will be arranged free of charge.

9. Delivery Delays

We always aim to meet the estimated delivery times shown on our website and at checkout.

However, delays may occasionally occur due to:

  • Courier disruptions
  • Traffic conditions
  • Severe weather
  • Production delays
  • Stock or material availability
  • Remote delivery locations
  • Circumstances beyond our reasonable control

If your order is significantly delayed, we will keep you informed wherever possible.

10. Contact Us

If you have any questions regarding delivery, please contact us:

Email: hello@modernaliving.co.uk

Phone: 01924 500081

Address:
MODERNA LIVING LTD Unit 2 Holme Street Liversedge WF15 6JF

Opening Hours:
Monday to Friday, 9:00 am – 5:00 pm